Problem with Orange ?

Computers, Internet & Broadband, IT issues, Phones & Mobiles and televisions.
Post Reply
User avatar
Nifty
Posts: 5036
Joined: Fri Mar 02, 2018 12:55 am
Has thanked: 535 times
Been thanked: 510 times

Problem with Orange ?

Post by Nifty »

I have just discovered that my Orange account does not seem to be working. Over the last three months we have had dozens of bona fide calls that went unrecorded and therefore unanswered. Has anybody else experienced this problem?

Le Démerdeur
Posts: 9994
Joined: Thu Mar 01, 2018 11:22 pm
Location: Picardie and occasionally Sussex
Has thanked: 1689 times
Been thanked: 1354 times

Re: Problem with Orange ?

Post by Le Démerdeur »

Do you mean a problem with your messagerie?

Land line or mobile?

Is it switched on/activated?

User avatar
Nifty
Posts: 5036
Joined: Fri Mar 02, 2018 12:55 am
Has thanked: 535 times
Been thanked: 510 times

Re: Problem with Orange ?

Post by Nifty »

Thanks for reply.

Messagerie yes
Landline Yes
Switch activated yes.

crakpot
Posts: 419
Joined: Thu Mar 01, 2018 10:08 pm
Location: Pyrenees Atlantique France
Has thanked: 2 times
Been thanked: 69 times

Re: Problem with Orange ?

Post by crakpot »

How did you discover the missed calls I think Orange.fr is a good company They email me to alert my messenger calls
I have had a few problems over 20 years but they never let me down
At the present time I am miles from the nearest town my address is Route somewhere 1440 but get 15 MB downloads and free calls :D

User avatar
Nifty
Posts: 5036
Joined: Fri Mar 02, 2018 12:55 am
Has thanked: 535 times
Been thanked: 510 times

Re: Problem with Orange ?

Post by Nifty »

My doctor had instigated a consultation with a specialist and said if I did not hear anything back from the specialist I should let her know. Two weeks later, doctor rang specialist unit who told her that they had been trying to call me for weeks.

To clarify, this is a telephone problem, but I think that it might extend to e-mails as well.

elsie
Posts: 781
Joined: Fri Mar 02, 2018 8:47 pm
Location: Western foothills of the Vosges
Has thanked: 9 times
Been thanked: 193 times

Re: Problem with Orange ?

Post by elsie »

Are you getting any calls at all to your telephone? If you are. it sounds as though some numbers are somehow being blocked (can you set your own black and white lists?)

I had a problem with my phone line (OVH not Orange) when I was upgraded to fibre. The telephone is not connected by the old copper cable but is VoIP through the modem. The problem was a software change in the modem which blocked both incoming and outgoing calls.

User avatar
Nifty
Posts: 5036
Joined: Fri Mar 02, 2018 12:55 am
Has thanked: 535 times
Been thanked: 510 times

Re: Problem with Orange ?

Post by Nifty »

Yes, the phone seems to work well usually.
I don’t really understand what the problem is. I think that it is probably something to do with incompatible software at a higher level.
The upshot is that we now have a newer telephone and the problem may be solved but will more aware that it may not be.

I am hoping that with the new phone we can block more unsolicited and unwanted sales calls.

crakpot
Posts: 419
Joined: Thu Mar 01, 2018 10:08 pm
Location: Pyrenees Atlantique France
Has thanked: 2 times
Been thanked: 69 times

Re: Problem with Orange ?

Post by crakpot »

Hi

I do not think Orange can block any calls regardless of the telephone receiver that you use but try this French government site it works for me
https://conso.bloctel.fr/

Unfortunately it only applies to French companies A belgium git still calls me and says Goodbye in English

User avatar
Nifty
Posts: 5036
Joined: Fri Mar 02, 2018 12:55 am
Has thanked: 535 times
Been thanked: 510 times

Re: Problem with Orange ?

Post by Nifty »

Thanks Crakpot.


I don’t think the call was purposely blocked, but it seems.that something was not as it should be.

We have had the new phone installed for a couple of days or so, and so far, I think we have had only one unsolicited call. normally we would have had about half a dozen.

Post Reply